USE CASE 1: Tom Clancy is an Executive Director who is responsible for overseeing all projects for his company. His job requires him to evaluate the progress of each project and reallocate resources such as manpower, time, and capital for each project. As the Project Managers and their employees report issues and log updates into the IssueXP module, he gets insight into the individual projects to identify the necessary means for completing each project. Tom uses IssueXP v2007 through a web-based interface to: 1. Get overviews of the issues concerning each project (Figure 1)
2. Re-prioritize the projects by the categories, statuses, priorities, milestones
Identify issues that may delay the completion of a project through the "Comments" (Figure 2)
3. Understand the needs or make tradeoffs for human resources or capital
4. Query for open issues for all projects | 
USE CASE 2: Russell is a Network Support Technician, the second-level of help desk support, whose responsibilities includes trouble shooting computer problems, managing new inventories, configure new computers, deploying new software, and training. He spends about 10% of the time documenting solutions to computer related issues on the IssueXP. The help desk technicians at the first-level use the IssueXP module to search for solutions to computer related problems previously documented. IssueXP helps Russell to: 1. Keep track of the issues by priority and status
2. Analyze and relate issues to find solutions quickly (Figure 3)
3. Communicate to the users when the issue has been updated (Figure 4)
4. Reduce time and redundancy of assisting users with the same issues at the second level
5. Note problems to better train the users 
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